The p-word brings to mind how people associate it (process that is) with either documentation, collection of metrics or numbers that is never ending taking different forms, boredom, smirks around the table or succumb and don’t complain thoughts (an escape mechanism to end the discussion quickly).
What is not realised is that process is not something that is cast in stone or something that has to be accepted like a guillotine. It is something that one has to believe in. But because it has worked for someone before it does not have to be accepted in all situations. So one has to question, think and debate in one’s mind and along side the views of those who are impacted before it is something that becomes process for the time being…
A discussion on Linkedin prompted me to post a response to the question on institutionalizing a QA Process.
1) For any process change believe in them first and in them being able to achieve what they have to not just from the organisation/top management end but also from those from the practitioner’s as applicable by understanding what is in it for them.
2) Make the process changes by focusing & prioritising on those that make an impact on deliver/quality/cost aspects impacting the end-user or the customer. It would be easier to convince the practitioners that bettering the process would benefit them indirectly by introducing elements that bring about customer delight. Thus try highlight the value of the process rather than the mundane aspect of say some numbers collection & crunching.
3) Understand the process independently of the organisation and the practitioner and play the devil’s advocate which may help balance the process out. Be sure “not to play the tune” as the powers-that-be want you and be ready to persuade and convince of the ills that might be in the proposed process changes.
4) Introduce process changes in an agile manner by doing it bit-by-bit and through collaboration, communication and taking the team along with you.
5) As has been mentioned here by others – the process is never independent of the people and both have to co-exist for some meaningful output to occur.
6) Remember you are a facilitator and should believe in the greater good trying & playing the wise-one to perfection & listen listen listen…
Believe in the value that emanates and not the process per se.
For the complete discussion see the link here.