Learning from Mistakes

Root Cause Analysis - cartoon

Michael Pearn, Chris Mulrooney and Tom Payne in their book “Ending the Blame Culture” say there are eight ways to learn from mistakes. They are:

  1. Explore what happened don’t judge it
  2. Remain calm instead of getting emotional
  3. Find out what actually happened instead of reacting to what you think happened
  4. Focus on faulty processes not faulty people
  5. Provide support instead of finding fault
  6. Concentrate on causes instead of effects
  7. Assume an attitude of learning instead of guilt
  8. See the mistake as part of a wider learning process, not something to be avoided.

2 responses to “Learning from Mistakes

  1. Thanks for posting this. Its helpful!

  2. Very precise list! Thanks for posting!

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