Learning from Mistakes

Root Cause Analysis - cartoon

Michael Pearn, Chris Mulrooney and Tom Payne in their book “Ending the Blame Culture” say there are eight ways to learn from mistakes. They are:

  1. Explore what happened don’t judge it
  2. Remain calm instead of getting emotional
  3. Find out what actually happened instead of reacting to what you think happened
  4. Focus on faulty processes not faulty people
  5. Provide support instead of finding fault
  6. Concentrate on causes instead of effects
  7. Assume an attitude of learning instead of guilt
  8. See the mistake as part of a wider learning process, not something to be avoided.
Advertisements

2 responses to “Learning from Mistakes

  1. Thanks for posting this. Its helpful!

  2. Very precise list! Thanks for posting!

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s